Terms and conditions

GENERAL CONDITIONS

In addition to terms and conditions shown below, all purchases from the Dukiboo e-store are also regulated by legislation in force in the Republic of Estonia.

THE CONTRACT

Ööbikud Disain OÜ and the customer enter into a legally binding agreement only after the order has been confirmed and the full payment has been deposited into the bank account of Ööbikud Disain OÜ. It is not possible to reserve products before payment has been made.

Ööbikud Disain OÜ has the right to terminate the contract without delivering the goods in the following cases:

1) The goods are out of stock;

2) The price or features of goods are displayed incorrectly due to a system error in the e-store

In the event Ööbikud Disain OÜ is unable to execute an order, the buyer will be contacted and all related funds shall be returned in full.

PRICE

The prices for products sold in the Dukiboo e-store are shown on the product page belonging to each product. Ööbikud Disain OÜ reserves the right to adjust sales prices without notice. Please note: All prices include 20% VAT that is in force in the Republic of Estonia.

ORDERING AND PAYMENT

1) Select your desired product(s).

2) Choose the color and size and click "Add to cart".

3) Register as a Customer (optional)

NOTE: Customer Registration is not required for purchase, but it helps us establish a closer relationship with you, our beloved customer. It provides you with convenient, fast order submission (information fields are already filled in for you), access to your account, and a record of your purchase history.

4) Choose a suitable method of delivery. Depending on your selection, the shopping cart will ask for additional information to refine the delivery destination. NOTE: All orders over 100€ receive free shipping within Estonia.

5) Choose your preferred payment method. Within Estonia you can make payments directly through your Estonian bank account. For international orders, we offer payments through Paypal.

DELIVERY

After the receipt of payment, Ööbikud Disain OÜ will ship your order within 4 working days. 

You will be able to choose between two different modes of delivery:

1) Itella SmartPost (€ 2.00. FREE delivery within Estonia for purchases over 40 EUR).

Your order will arrive to the selected parcel terminal within 1-3 business days of shipment. Once the goods have arrived, you will receive an SMS that contains the security code required to open the parcel box.

Please keep the SMS message until the 14-day return period ends. In the event you wish to return the goods, you can use the same code for the return shipment. Orders sent via Itella SmartPost are available for pickup in the parcel terminal for 7 calendar days. If you do not pick up the product during this time, the product will be sent back to Ööbikud Disain OÜ. 

2) Omniva (Eesti Post) (approx. € 4.20, depending on the size of the order. FREE delivery within Estonia for purchases over 125 EUR).

After shipment you will be able to pick up your parcel from the post office within 3 working days. If the goods have arrived to the post office, you will receive an invitation notice in your post box to pick up the parcel from your closest post office.

There will be a barcode on the package with a number to be preserved until the end of the 14-day return period. In the event you wish to return the goods, you can use the same barcode for the return shipment. The product is kept in the post office for 15 days. If you do not pick up the product during this time, the product will be sent back to Ööbikud Disain OÜ.

Shipping outside Estonia: EUROPE - ranges between 6 to 13 € (according to weight), REST OF THE WORLD – ranges between 8 – 15 € (according to weight). FREE shipping for purchases over 125 €. All prices shown apply for packages up to 2 kg. Delivery cost for heavier packages will be agreed upon separately.

The parcel will be brought to your home by courier. Depending on the country, the parcel will arrive between 5-7 working days from the shipping date. 

ORDER CANCELLATION AND / OR RETURN OF PRODUCTS

You are entitled to cancel your order after payment and before we have shipped the parcel. In this case you must send an e-mail to Dukiboo e-store customer service, info@dukiboo.ee, with your order and account number for the Dukiboo online shop, or you can contact us via phone at +372 58 203317.

In addition, after receiving the products you have 14 days in which the product / products can be returned. If the goods you purchased are not suitable for any reason, you have the option to return the product within 14 days for full refund or product replacement. Sales tags must be intact. In this case, you must send an e-mail to Dukiboo e-store customer service, info@dukiboo.ee, with your order and account number, or you can contact us via phone at +372 58 203317.

We will transfer the money back to your bank account within 30 days of receipt of the returned merchandise. 

RESPONSIBILITY

Product photos are for illustrative purposes only. Product prices and availability are subject to change without notice. Product information is checked and upgraded on a regular basis. Data can be renewed after your last visit. In case of doubt we recommend before making the possible purchase, to verify the accuracy of product information. This can be done via our customer service by e-mail info@dukiboo.ee or phone +372 58 203317